FAQ

ORDER PROCESSING
I always try to ship your order as quickly as possible.  If it is in stock, I will ship it out within 48 hours.   Many items are made to order and will take up to2 weeks to send. Normally, I can make it and ship within a week.   I will send you an email upon receiving your order and let you know when it will ship.   If you are in a rush, please email me and let me know so I can do my best to get it to you by the time you need it.   
SHIPPING & DELIVERY

I will ship USPS mail with tracking and insurance.  You  will receive an email with a tracking number once your order is shipped.   I can not be not responsible for delays in shipping or delivery, due to force of nature or other unmanageable events.  I do not pay shipping, duties, or taxes on any items that are returned.

 

INTERNATIONAL ORDERS

International orders will be shipped USPS priority with insurance for $60.00 (Canada $40.00).  It usually takes 2 to 10 days depending on the destination.  Any additional fees for imports, customs etc are to be paid by the customer at the time of delivery.  

 

PAYMENT OPTIONS
I accept major credit cards and payments through PayPal and Square.
SALES TAX

Sales Tax will be added on Washington orders at checkout.

  

MONEY BACK GUARANTEE

I want you to be completely happy with your jewelry.   Please contact me within 30 days if there are any problems and I will be happy to refund your money or send a replacement.   

REPAIR

Please contact me with any repairs needed.  I guarantee free repair service for one year from the date of your purchase. This applies to normal wear and tear. To request a repair, please contact me before returning the item.  

100% SECURE ORDERING 

The security of your personal information is exceptionally important to me. Your order will be processed via a secure server and the personal information you submit to me will be completely protected.

 

 

Follow me on Instagram and Facebook

for the latest news and deals. 

  • Grey Facebook Icon
  • Grey Instagram Icon
  • Grey Pinterest Icon

© 2019 by April Ottey

 

Sign up for News and exclusive Offers